PoliciesRefund terms

Refund Policy

Last Updated: December 26, 2024

1. Overview

At ai247bot, customer satisfaction is our top priority. We are committed to delivering a reliable and high-quality service. This Refund Policy explains the circumstances under which refunds may be issued, the process for requesting a refund, and the conditions that apply to ensure fair and transparent handling of such requests. By subscribing to our Service, you acknowledge and agree to the terms outlined in this Refund Policy.

2. Refund Periods

2.1 Refunds for New Subscriptions

We understand that trying a new service can be a commitment. To provide you with peace of mind, we offer a 15-day money-back guarantee for all new subscriptions. If you are not fully satisfied with the Service within 15 days of your initial purchase, you can request a refund with no questions asked. This policy is designed to allow new users to evaluate the features and benefits of ai247bot without financial risk.

Please note that refund amounts will be calculated after deducting applicable transaction charges and taxes. The final refund amount will be the remaining balance after these necessary deductions have been processed through our payment processor, Paddle.

2.2 Refunds for Subscription Renewals

For subscription renewal payments, we provide a 7-day refund window. If you have been charged for a subscription renewal but no longer wish to continue using the Service, you must submit your refund request within 7 days of the renewal date. Beyond this period, we are unable to process refunds for renewals as the resources and access for the subscription would already have been allocated.

As with new subscription refunds, the refundable amount for renewals will be calculated after accounting for any applicable transaction fees and taxes processed through Paddle. The final refund will consist of the remaining balance after these standard deductions.

3. Refund Eligibility

Refund requests must meet specific criteria to be considered valid. To ensure eligibility:

  • Your account must be active and in good standing, with no outstanding issues related to payment disputes or Terms of Service violations.
  • The refund request must be submitted within the applicable refund period (15 days for new subscriptions, 7 days for renewals).
  • Your use of the Service must comply with the Terms and Conditions, and there must be no breaches or misuse associated with your account.

If any of these conditions are not met, we reserve the right to deny the refund request.

4. How to Request a Refund

To initiate a refund request, you must contact our customer support team. Please follow the steps outlined below to ensure your request is processed efficiently:

  • Contact Support: Reach out to our support team at [email protected].
  • Provide Order Details: Include the order number, date of purchase, and the email address used during the transaction.
  • Explain the Request: Briefly describe the reason for your refund request to help us improve our Service.
  • Await Confirmation: Our team will review your details and provide a resolution within 4-5 business days.

5. Refund Processing

Once your refund request is approved, the refund will be initiated through our payment processor, Paddle.com. Refunds are typically completed within 5 to 10 business days, although the exact timeline may vary depending on your payment method and financial institution.

6. Non-Refundable Circumstances

While we aim to accommodate refund requests whenever possible, certain situations are not eligible for refunds:

  • Partial Subscription Periods: Refunds are not provided for unused portions of a subscription period.
  • Services Rendered: Refunds will not be issued for services already rendered or features actively utilized.
  • Account Termination for Misuse: Accounts terminated due to Terms and Conditions violations are ineligible for refunds.
  • Expired Refund Periods: Requests made outside the specified windows will not be processed.

7. Contact Information

If you have any questions or need assistance with a refund request, please contact us at [email protected]. We aim to respond to all inquiries within 24 business hours.