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Privacy Policy

Last Updated: November 29, 2024

1. Introduction

At ai247bot, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we ("ai247bot," "we," "our," or "us") collect, use, and protect the information you provide when using our software-as-a-service platform and related services (collectively, the "Service").

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please discontinue using the Service.

2. Information We Collect

We collect and process different types of information to provide and improve our Service. This includes:

2.1 Personal Information

We may collect personal information directly from you when you register, subscribe, or use our Service. This includes:

  • Email Address: To manage your account and communicate with you.
  • Location Information: To provide personalized content and comply with applicable laws.
  • IP Address: To secure your account and detect fraudulent activities.
  • Payment Information: Payment data, such as card details, is securely processed by Paddle.com, our third-party payment processor, and is not stored on our servers.

2.2 Usage Data

To enhance your experience, we automatically collect data about how you interact with our Service, such as:

  • Log Data: Including time of access, features used, and error reports.
  • Device Information: Such as operating system, device type, and unique device identifiers.
  • Browser Details: Browser type, version, and language preferences.
  • Time Zone Settings: To customize your experience based on your region.

3. How We Use Your Information

  • Service Delivery: To provide, manage, and improve the functionality of our Service.
  • Payment Processing: To securely process payments through Paddle.com and manage billing.
  • User Communication: To send important updates, such as changes to our terms, service status, or account-related notifications.
  • Personalization: To tailor your experience and provide recommendations based on your preferences.
  • Compliance and Legal Obligations: To comply with applicable laws, enforce our terms, and protect our legal rights.

4. Data Storage and Security

4.1 Data Storage

Your data is securely stored on servers equipped with industry-standard security measures. We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Payment information is processed directly by Paddle.com and is not stored on our servers.

4.2 Security Measures

To ensure the safety of your personal data, we employ:

  • Encryption: Data is encrypted both in transit and at rest to prevent unauthorized access.
  • Access Controls: Personal data is accessible only to authorized personnel who need it to perform their duties.
  • Regular Security Audits: Our systems undergo regular assessments to identify and address vulnerabilities.

5. Data Sharing and Third Parties

We do not sell your personal data. However, we may share your data in the following circumstances:

  • Payment Processing: Your payment details are securely shared with Paddle.com, our payment processor.
  • Service Providers: We may share data with trusted partners who assist us in providing and maintaining our Service.
  • Legal Requirements: We may disclose your data to comply with legal obligations or protect our rights.

6. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete data.
  • Deletion: You can request the deletion of your data, subject to legal or contractual obligations.
  • Processing Objection: You can object to the processing of your data for specific purposes.
  • Portability: You can request a copy of your data in a machine-readable format.
  • Consent Withdrawal: Where processing is based on your consent, you can withdraw it at any time.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us recognize you and provide a seamless experience.

Types of Cookies We Use

  • Session Cookies: To manage your session and ensure security.
  • Preference Cookies: To remember your preferences and settings.
  • Analytics Cookies: To analyze user behavior and improve our Service.

8. Contact Information

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us:

We are committed to addressing your concerns promptly and transparently.